The Processing Setup options are accessed through Maintenance / Credit Cards / Processing Setup. These options are primarily related to the actual processing software and mag-stripe reader. See Maintenance / Printing Options / Credit Cards for options related to what information is printed on receipts, and File / Printer Setup to configure the appropriate printer (e.g. if using a 3" receipt printer).
Enable credit card processing -- This option must be enabled to set any other options, and to enable the "Process" function on the payment entry dialogs.
This workstation's "User" number -- If enabled, this designates a unique user/computer number to avoid conflicts when processing from multiple computers. For some processing options, this determines the file name used for the request/answer file. This is normally 1, but if you have multiple workstations then each one will have to have a different number. Note that the lowest user number for the processing software is 1, not 0 -- so don't use 0 like you do for the networking ID.
Send processing requests to the Master workstation -- If you're using multiple workstations, and if this is not the master workstation, you can choose this option if only the Master workstation has access to the processing software's request/answer file directory. This allows you to use multiple workstations even if you're going through the internet, and it also eliminates the need to have mapped network drives between all computers. It does add a slight delay, however, so if you are able to access the master's drive directly then it may be better to use the direct path instead. Note that the credit card information is scrambled when sent between workstations for security (as well as in database and log files).
Processing software is installed on this computer -- This is the only option for single workstations or the master workstation. If it's a networked workstation, then you could still use this option for slightly faster processing if the required path is visible to this computer.
Processing software used -- Select the brand of processing software being used, so Campground Master knows the proper format needed to communicate with it. See Processing Software Options for details.
Path to use for swiped cards -- If this field is enabled, you must designate the path where the processing software expects to find the request/answer files for swiped (present) cards. You can use the Browse to select the appropriate folder, or type it in manually.
Path to use for keyed-in cards -- As the path above, but this may be a different path than for swiped cards. Normally you must select the same path here as you selected for swiped cards. This should only be different if you have set up two separate merchant ID's with your merchant provider, one for swiped cards ("card-present" transactions) and one for keyed-in cards (also known as a "MOTO" account, for mail-order/telephone-order accounts where the card is not present). This also requires that you have the processing software set up accordingly to handle the different merchant ID's under separate request/answer file folders.
Time-out for processing -- Enter how many seconds to wait for a response. This should allow enough time for the processing software to dial, process, and return a response. This only applies if using the path option to directly communicate with the processing software. If it's sending requests to the master workstation, the master's time-out value is used. Note that in a multiple-workstation environment, you should allow extra time in case it's busy with another workstation's request.
IMPORTANT -- We recommend setting X-Charge or IC Verify to dial just 1 time (no retries), to minimize the time it takes to give up -- you can always retry from Campground Master if necessary. If Campground Master times out while the processing software is still trying to connect, this will result in duplicate charges to the customer's credit card! If you ever get a time-out message in Campground Master while the processing software is still attempting to connect, increase the time-out setting. (And be sure to void the extra charge through the processing software's interface.) You can also eliminate the risk of duplicate charges by setting the option in the X-Charge Server to reject duplicate charges -- but then if you have a legitimate duplicate charge you would have to work around this.
WARNING -- The time-out value is only intended as a fail-safe in case the processing software fails or is not running. Make sure the time-out value is sufficient for the processing software to give up before Campground Master times out.
AVS enabled -- You can set this if you want to use (and your processor supports) Address Verification. The Zip code and Address information will be included in the authorization request if it's available, and the response will show the AVS response. Due to differences in processing software responses, you also need to indicate whether the AVS response is included when the authorization is not approved, and if the response is included when there was no address information sent. These are pre-set according to the processing software selected above, but if you see responses with extra or missing letters in them, then these setting can be adjusted as needed.
CVV2/CVC enabled -- You can set this if you want to enter a CVV2/CVC code for credit card payments (the extra 3-digit code on the back of some credit cards, or the 4-digit CID code on the front of American Express cards). If your credit card processor supports CVV2, the response will be shown for this also. As with AVS, the responses expected from the processing software may be adjusted as needed.
Void transactions must be done directly with the processing software -- Normally you can do Voids directly in Campground Master by deleting the payment (or refund) transaction, and it will be processed accordingly. However, in some cases the processing software may not allow voids to be handled through Campground Master, so this option would be checked to allow voids to be deleted without processing. Do not check this option unless you always get an error message when trying to Void a transaction!
Forced Sales enabled -- If your processor enables forced sales (entering an approval code obtained by voice authorization), and you want your clerks to be able to do this, then check this option. An extra "Forced" button will appear on the payment entry dialog allowing you to do a forced sale.
Process swiped cards automatically -- This option saves a step when swiping cards -- as soon as the card is read (successfully), it will submit the payment for processing so you don't have to click the Process button. Note that if you select this option, you must enter CVV2/CVC code and/or address information before swiping the card! Also note that it might start processing automatically even without this option enabled, if you don't have either AVS or CVV2 enabled -- this can happen if the card swipe you're using sends an extra carriage return at the end of the swiped data, causing the "Process" button to be pressed. Enabling AVS or CVV2 will prevent this by putting an extra input field on the dialog so the carriage return doesn't go to the "Process" button.
Automatically close payment dialog if the transaction is approved -- This option can save yet another step. As long as the transaction is approved, the dialog will immediately close without requiring you to "OK" the approval message. The only drawback is that you won't be able to see the AVS or CVV2/CVC response codes.
Include billing address entry fields if AVS is enabled -- If you use AVS, Campground Master will automatically get the address information from a customer's record whenever possible. However if the customer record is not filled out yet, or if you're entering unbound/POS transactions with no customer information, you may want to enter this information manually. This option adds Zip/address entry fields that can be filled in when needed. You can also verify/change the information before processing as needed.
Card reader supports 2 tracks of data -- if you're using a magnetic strip reader and it's a Track 1&2 reader, this option should be selected so that the program knows to expect 2 tracks of data before processing it. If you want to submit both tracks of data to the processing software, you can select that option also (it's not always required, but in some cases will help the authorizations go through).
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